In his powerful new book The Fred Factor, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and. *FREE* shipping on qualifying offers. Meet Fred. In his powerful new book The Fred Factor, motivational speaker Mark Sanborn recounts the true story of Fred. Editorial Reviews. Review. “The Fred Factor is a powerful, poignant parable of success. In his powerful new book THE FRED FACTOR, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately.
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The Fred Factor book. Read reviews from the world's largest community for readers. Meet chortsofalecdurl.ga his powerful new book THE FRED FACTOR, motivational s . The Fred Factor by Mark Sanborn is an excellent study in delivering great customer service. Shawn Pezley read the book and shares his. Review the key ideas in the book The Fred Factor by Mark Sanborn in a condensed Soundview Executive Book Review. Summaries & book reviews of the year's.
This description is to try to differentiate it from perfection. He knows that we all make mistakes but simultaneously that we can set ourselves up for success by preparation and hard work. Most people seem content with putting in only the effort necessary to meet the standard. The standard is the measuring stick. People who do things with excellence are always asking how they can get to the optimal state of flow instead of resting on their laurels and accepting the standard.
What does excellence look like? It looks like something that is outstanding — something that is set apart from the norm.
Sometimes just deciding to do everything can change the ordinary into the extraordinary. I was recently at Graceland and I was struck by a fact that Elvis only ever personally received one award in his life.
That was an award from the Jaycees. It was an award for being one of ten outstanding young men.
Creative Problem Solving Most of the resources you have are between your ears. They exist in the world of possibilities in your mind.
You can learn more about my video studio in my post My Video Studio 2. Sometimes what people are missing is creative confidence See my review of Creative Confidence. Sometime the missing components are the mental models at the heart of recognition primed decisions RPD See Sources of Power and The Art of Explanation for more on mental models. Problem solving comes from an awareness of how things work.
Martin Luther King Jr.
Success is built on relationships Indifferent people provide indifferent service. Building strong relationships with your colleagues will help you work better together and provide an even higher level of customer service. You can improve the service you provide by getting to know your customers better, too.
Service becomes personalized when a relationship exists between the provider and the customer. Probably not. What can you do to build relationships with the people you work with, including the customers you frequently serve?
Fred had only a uniform and a bag of mail, and still he managed to provide exceptional customer service. Your imagination and creativity can help you go above and beyond too!
Fine, deliver the mail with a smile, meet the people on your route, occasionally put a package where it belongs if you see it on the wrong porch. But really, don't move my recycle bin or mess with my stuff.
Leave it alone--it's none of your business. If I go out of town, I'll put a hold on my mail. There's no need for Fred to cook up a bunch of elaborate schemes for where to put it or whatever. It can just stay at the post office.
It seems like a lot of this help, which would be very much appreciated by some recipients, is way too much for people like me. I wouldn't want it.
For example, so many small internet-based companies have heard that you'll really impress your clients and make them feel loved if you call them personally and chat with them after they buy your product. So now they all demand your phone number if you buy something, so they can call and butter you up. Sorry, but I've got shit to do!
I don't want to talk to some dude at Chase about how I could better make use of the points my credit card accumulates when I make purchases. Just let me get back to my breakfast.
The thing about unwanted gifts is they're not really gifts. There should be some way to opt out of the extras if you just want to be left alone. Another example: I used to use a pet sitting service that turned out to include worrying about my cat if I wasn't home yet.
Every time I got back from a trip, I was supposed to call to let them know I had gotten home, so that they'd know I'd take over feeding the cat. That's great, but once or twice, I got home a few hours later than expected. They called me and were all over my case. Was I ok?